Refund & Return Policy – Select U
We strive to provide the highest quality products to our customers. However, if you are not satisfied with your purchase, you can request a return or exchange by following our policy guidelines.
Eligibility for Returns & Refunds
- Customers can request a return or exchange within 7 days from the date of delivery.
- The product must be unused, and in its original condition, and all labels/tags must be intact.
- No refunds or exchanges will be processed for used or damaged products.
Return Process
- Initiating a Return:
- Log in to your account on our website and place a return or exchange request.
- Provide the required details, including the reason for return and supporting images if necessary.
- Packing the Product:
- Repack the product securely in its original packaging.
- Record a clear video while packing the return parcel. The video must show:
- The product in its original condition.
- Labels and tags intact.
- The product being packed safely and handed over to the delivery agent.
- Sending the Return Request:
- Send the return request along with the video proof to selectuleathers@gmail.com for verification.
Refund/Exchange Approval
- Once we receive and verify the return, we will process your refund or exchange within 5-7 working days.
- Refunds will be issued to the original payment method.
- Shipping fees (if applicable) are non-refundable.
- If the return does not meet our policy requirements, it will not be accepted, and the product will be sent back to the customer.
Important Notes
- Customers must initiate the return or exchange request through our website.
- If the returned product does not meet the eligibility criteria, it will be sent back to the customer at their expense.
- In case of any disputes, our decision will be final.
For further assistance, feel free to contact us at selectuleathers@gmail.com.ated to refunds and returns.